The student contract. Successful study at University stems from a partnership between students and staff, and the University is committed to providing you with a learning environment and student services which enable you to fulfil your potential. Underpinning this partnership, the University has a supportive set of regulations, policies and procedures.
New student guide. The new student guide is aimed at all new students and provides guidance on a range of necessary actions such as securing accommodation, completing the process of registration, as well as useful advice on money, health, orientation events and student support.
Dignity and respect.
The University has a strong and long-standing commitment to equality, diversity and inclusion and to promoting a positive culture which celebrates difference, challenges prejudice and ensures fairness. Our staff and students are our greatest assets and all members of the University community should expect to be able to excel, and to be respected and valued for their unique perspectives and contributions. https://www.ed.ac.uk/equality-diversity/about/equality-diversity
Integrity, collegiality and inclusivity are central to the University’s values. In accordance with these values the University is committed to providing an environment in which all members of the University community treat each other with dignity and respect, and where bullying, harassment and discrimination are known to be unacceptable. This Policy sets out the expectations placed on all members of the University. http://www.docs.csg.ed.ac.uk/HumanResources/Policies/Dignity_and_Respect-Policy.pdf
Code of student conduct. The Code of Student Conduct sets out expectations for student behaviour and the procedures the University uses to resolve matters when students' behaviour is unacceptable. The University expects all students to conduct themselves in an appropriate manner in their day-to-day activities, including in their dealings with other students, staff, and external organisations. The University aims to deal with allegations of misconduct in a fair and consistent manner, following the procedures set out in the Code of Student Conduct.
Peer support in the context of the University means a student with more experience sharing their knowledge, skills, abilities and expertise with a new or less experienced student. Peer Support may focus around advancing your academic work, providing opportunities to socialise with other students within your School or offering additional support to ensure your well-being while at University. https://www.eusa.ed.ac.uk/support_and_advice/peer_learning_and_support/
The University of Edinburgh is committed to enhancing the experience of our students. Our intention is that our teaching, support services and student union activities provide positive experiences and opportunities for our students. It is, therefore, important that we know what is, and what is not, working. We endeavour to listen to concerns and to ensure they are dealt with appropriately. The complaint procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration. If you are considering making a complaint to the University, you should first:
• Try to sort out the problem with those who are directly involved. Generally, complaints are resolved more easily and effectively at an early stage and by those who have a direct influence on the situation. We call this "Frontline Resolution”.